ORGANIZATIONAL IMPACT

At Yolo County Children's Alliance (YCCA)

All of our programs support parental resilience by making parents feel valued, acknowledged, and supported in every interaction we have with them. All of our programs support parental resilience by making parents feel valued, acknowledged, and supported in every interaction we have with them. We also spend a lot of time focusing on parental resilience with our Healthy Families Yolo County home visiting and Nurturing Parenting programs.
We promote social connections for parents and youth with programs like our Nurturing Parenting and Play School Education.
We help families get important concrete supports in times of need by providing food, resources and referrals, Voluntary Income Tax Assistance, enrolling people in health insurance and CalFresh and providing childcare payments through our CalWORKS Child Care Subsidy program.
Parents learn about parenting and child development and how to support children's social and emotional competence through our Healthy Families Yolo County home visiting, Play School Education, Developmental Screening, Nurturing Parenting, and Period of PURPLE Crying outreach programs.

ROLE IMPACT

Your impact as a Community Resource Specialist as part of the Yolo County Community Health Initiative (CHI) helps YCCA in meeting the needs of the communities we serve by improving access to comprehensive health care services through education, advocacy, and funding. Your role is to educate residents as to the options for health care coverage for children, assist with the enrollment process for available programs, implement processes and services which streamline eligibility procedures and the enrollment process and take other steps necessary to help provide access to quality health care coverage for children in Yolo County.

A DAY IN THE LIFE OF A COMMUNITY RESOURCE SPECIALIST

You will work with the Family Resource team leadership to provide outreach services to locate uninsured low to moderate income children and their families in Yolo County and assists them in obtaining and accessing health care services, publicly funded health care coverage and other health insurance options. You will make initial contact with families, assess their health insurance needs, assist the client in completing the appropriate health insurance application and educate the client and their family about the importance of health insurance and how to utilize health care services appropriately. In certain situations you may refer clients to appropriate health and social services. Daily duties may include:

Identify and enroll eligible children in health insurance programs.
Assist families in completing and submitting enrollment forms and in supporting continued enrollment (for health insurance, CalFresh, Income Tax Services, free and reduced school lunch and more).
Provide follow-up to include telephone calls, appointments, etc. to ensure that families complete the enrollment process and maintain current enrollment.
Assist families in the resolution of barriers to enrollment and maintenance of health insurance and CalFresh.
Assist families in accessing health care services.
Educate families and groups about essential community services, health insurance plans and use of social services and the health care system.
Support and work with families to help them identify community resources and essential services that will help bring stability to the family.
Support and work with families to help them access the community resources and essential services that they deem appropriate.
Advocate for and act as a liaison for families with existing community resources and essential services agencies, which may include routine translation and interpretation.
Develop and maintain relationships with other services providers as a way of collaborating, streamlining work and increasing use of services by families.
Conduct a variety of screenings, assessments, and appropriate enrollments with families at school, HHSA or clinic locations.
During interactions with families, if necessary, empower them to engage in problem solving.
Coordinate and/or participate in outreach events and activities
Document community health access issues and report findings.

Participates in special projects, assignments and tasks as needed.

CHARACTERISTICS & SKILLS FOR A CANDIDATE TO SUCCEED IN THE ROLE

Core Characteristics

Collaboration: someone who is flexible and open to different ideas, perspectives, and experiences and understand the power of working together as a team
Integrity: someone who takes responsibility for their actions, is able to set clear expectations of what they can bring to the table and has respect for those they work with
Compassion: someone who is an active listener and shows empathy for the diverse communities we serve
Inclusion & Equity: someone who is self-aware and is motivated to reduce barriers for communities whose voices are often silenced and
Development: someone who is curious and open to feedback to ensure not only personal growth but overall team success

Must Have Skills

MS Word, Excel, Outlook, and ability to work effectively in a secure database.
Knowledgeable about Yolo County, its community organizations, government agencies, and businesses.
Must possess a valid California Driver's license, reliable transportation, and auto insurance to travel between sites and to offsite events.
Must be available for occasional night and weekend work.
Strong and effective verbal and written communication skills in both English and Spanish.
Exemplary interpersonal skills and able to work cooperatively and in a supportive manner within an interdisciplinary team, and culturally diverse populations.
Exemplary customer service skills. Consistently demonstrates professionalism, poise, tact, and diplomacy in interactions with others including in confidential or sensitive situations.
Demonstrates good judgment, organization and prioritization skills and time management skills.
Strategic thinking abilities and analytical skills.
Self-motivated and able to work with interruptions.
Excellent organizational skills with the ability to prioritize assignments.
Able to travel within the community.
Knowledgeable about local community resources.
Knowledge of social services, health care services and free and reduced cost health insurance options.

Nice to Have Skills

Prior working knowledge of CalFresh and CalWorks government programs

Understanding of or experience with the 5 protective factors
Understanding of or experience with trauma informed care
Knowledge of child welfare system, educational system, and issues that affect families

Essential Physical Requirements

Candidates must be able to perform tasks which involve the ability to lift up to 20 lbs in sedentary to light work daily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the role.

Experience & Educational Background

Candidates must have at least 2 years' experience in similar work or have an Associate degree or above in Social Work, Psychology or Social Services. Bachelor's Degree from accredited 4-year college or university in the health or human service field preferred. Completion of Certified Application Assistant training and experience in providing application assistance is strongly preferred.

REQUIRED FOR EMPLOYMENT

Vaccinations

Candidates will be required to show proof of being fully vaccinated against COVID-19 upon commencing employment. Reasonable accommodations will be considered on a case-by-case basis for exemptions to this requirement in accordance with applicable law. Applicants should be aware that for external-facing roles, particularly those involving close contact with vulnerable individuals, accommodations that involve remaining unvaccinated against COVID-19 may not be deemed reasonable. YCCA will engage in the interactive process on an individualized basis considering each particular role.

County or State Required Documentation

Due to the nature of this role a successful fingerprint and background check is required.

OUR COMMITMENT TO DIVERSITY, EQUITY & INCLUSION

At Yolo County Children's Alliance, a diverse, inclusive, and equitable workplace is one where all employees and volunteers, whatever their gender, race, ethnicity, national origin, age, sexual orientation or identity, education or disability, feels valued and respected. We are committed to a nondiscriminatory approach and provide equal opportunity for employment and advancement in all our departments, programs, and worksites. We respect and value diverse life experiences and heritages and ensure that all voices are valued and heard.

We're committed to modeling diversity and inclusion for our industry sector, and to maintaining an inclusive environment with equitable treatment for all.

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